Bell Sympatico AND Why I Quit Them

Do yourself a favour and switch to Cable Internet RIGHT NOW…

I was an original Bell Sympatico High Speed customer from DAY ONE, well in excess of a decade. Two months ago I finally had enough of their TECH HELP employees guessing, lying and hanging up on me.

But the most important reason I quit Bell is that they kept lowering my High Speed (throttling down is the term). They said the didn’t do it but when I phoned (several times on the same issue) and complained that my Internet connection was soooooooooooo sloooooooooow…They said they would boost it up and it would take 24 hours…Guess what? As soon as I hung up my Internet speed was back up to the regular speed of Bell.

It was my son-in-law (who works for a local cable Internet company) who suggested I test drive cable Internet…Guess what?

I found that cable Internet is 3 times faster than Bell and I have yet to have ANY problems with the cable company.






Bell Mobility Ripoff

Bell Mobility Ripoff Takin ya to the cleaners each month…

HISTORY: Recently we decided we did not need a house phone. Let’s face it; anyone who has a cell phone probably uses the cell phone more than the house phone. In fact, most customer service reps will tell you that when people give out a contact phone number it is usually their cell phone number. That is the number they can be reached most of the time…Why?

Most people carry their cell phones on their person at all times and the cell phone is usually always on, either with the ring set or the vibrator notifier set. Either way, if you really look at it, the house phone is only good if you are at home, inside the house, and can run fast enough to catch the final ring.

House phones can not travel with you. They cannot sit beside you at work. They are not in the car with you and they don’t tag along while you shop. So, this definitely BEGS THE QUESTION: Why would any cell phone user host the high costs of a house phone?


The issue is Long Distant Calls.

Bell Mobility charges 30 cents for each minute of long distant calling within Ontario.

Prepaid Long Distant calling services, such as charges only .029 cents per minute. That is a savings (over BELL MOBILITY) of about 27 cents per minute.

Bell Mobility is overcharging its customers at least 27 cents for every minute of long distant calling charges.

SAVINGS: Not only do we now save the $50+ per month for a useless house phone, we also save 27 cents on each minute of long distance calls.

VOIP COMPUTER INTERNET CALLING: Oh yes, and don’t forget, if you have Sympatico DSL Internet do not let Bell trick you into believing that you need a phone to have the Internet. Just call up Bell and demand they change your system to a “Dry Loop” as mandated by the CRTC decision.

A Dry Loop, or “dry pair” means you do not pay the extra costs of a phone: “A dry pair is normally used with a security system, but more recently may also be used with DSL equipment or an ethernet extender to connect two locations” (wiki). Dry loop is also used for house alarm systems.

Moral of the Story: Do not let Bell Canada/Sympatico lead you to believe you MUST have a phone connected to get their High Speed Internet. And…With using Bell Sympatico’s DSL High Speed you can use VOIP to do very inexpensive calls via SKYPE – and if you call from your computer to a friend’s computer in South Africa, or any other spot in Cyberspace, your calls are all FREE.

A WORD TO THE WISE: It took us 13 phone calls to Bell Sympatico and Ma Bell and we finally had to stop payment on our house phone their attention and to get the dry loop. THEY DO NOT WANT YOU TO KNOW ABOUT THE DRY LOOP as they lose the money from you thinking you must have a phone to get their Internet. See the CRTC ruling above, you may just want to quote the reference number when talking to a customer service rep:

Telecom Order CRTC 2005-415

PCWorld Senior Editor Errs


In the June 2008 issue of PCWorld magazine, page 42, Yardena Arar, Senior Editor PCWorld, wrote an article entitled: “Unilimited Cell Phone Calling”. midway through this article the author pointed out that:

STATEMENT MADE BY PCWORLD:  “And if your broadband service is tied to a landline (DSL or ISDN, for example), you have to stick with the landline anyway.”

This is not true.

I sent an Email into PCWorld stating that I have a DSL Internet connection and do not pay for a phone line as I canceled my home phone months ago. There was quick response to this Email by PCWorld and the original author stating:

RETRACTION BY PCWORLD:   “I’m a bit red-faced. I honestly was not aware that you could buy a DSL line without phone service. We’ll be publishing a correction.

Phone companies love you to believe that you still need to pay for a phone line to have the Internet. In reality, all you do is tell your phone company that you do not want to pay for a telephone landline anymore. You tell them you want your phone connection switched to a “DRY LOOP”. You won’t see anything happening; nobody has to come to your home to change anything; it is all done at the offices of the phone company. They simply make the switch to your service that you still keep the phone number (free) without the phone calling capabilities.

However, you can still get the DSL Internet via your phone line.

My Internet provider is Bell Canada (Sympatico). I have no more home phone. I do have my Internet DSL provided from the phone company.

I ONLY pay for the Internet and not the $50+ extra each month for a phone line.

It took only 13 different calls to Bell Canada to get this done…Obviously, they do not want you to know you DO NOT NEED A PHONE LINE anymore to have their Internet services.

Call Ma Bell today and DEMAND a “Dry Loop” be set at your residence ASAP.

If you need technical references, check out the DSL definition in Wiki:

“”DSL” redirects here. For other uses, see DSL (disambiguation).

DSL or xDSL, is a family of technologies that provide digital data transmission over the wires of a local telephone network. DSL originally stood for digital subscriber loop, although in recent years, the term digital subscriber line has been widely adopted as a more marketing-friendly term for ADSL, which is the most popular version of consumer-ready DSL. DSL uses high frequency, while regular telephone uses low frequency on the same telephone line.”

In the not-too-distant future it will be the norm not to have a home phone, but until then, many phone customers will continue to waste money by having both a cell phone and a home phone.